At ZHRUNS, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we are here to help.
Returns
-
You may return products within 30 days of delivery for a full refund or exchange.
-
Items must be unused, in their original packaging, and in the same condition as received.
-
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to your original payment method within 7–10 business days.
-
Shipping costs are non-refundable, except if the return is due to a defective or incorrect item.
Exchanges
-
If you received a defective or incorrect product, we will gladly exchange it for the correct item at no additional cost.
-
Please contact us immediately at [email protected] to arrange the exchange.
Non-Returnable Items
-
Gift cards, downloadable software, and items marked as final sale are non-returnable.
Contact Us
For any questions about returns, refunds, or exchanges, please email us at [email protected]. Our customer support team will respond promptly to assist you.