Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days. Delivery times vary depending on your location, but standard shipping usually takes 5–10 business days after processing.
Simply click on the “Sign Up” or “Create Account” option on our website, enter your email, create a password, and follow the on-screen instructions.
If your order hasn’t shipped yet, contact us immediately at [email protected] with your order number and the updated address.
Once your order has shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.
No. For your security, we do not store credit card information. All payments are processed securely through trusted payment gateways.
Sales tax is applied according to local tax regulations and will be displayed at checkout if applicable.
We currently ship to multiple countries. Please check our shipping information at checkout or contact us at [email protected] to confirm availability in your region.
Whenever possible, we ship all items together. However, depending on product availability and shipping locations, some orders may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in their original packaging. Please see our full Refund and Returns Policy or email [email protected] for assistance.
We’re sorry for the inconvenience! Please contact us immediately at [email protected] with your order number and photos of the incorrect item so we can correct the issue promptly.
If your order arrives damaged, please email us at [email protected] with your order number and clear photos of the damage. We’ll arrange for a replacement or refund as soon as possible.
Once your return request is approved, we’ll provide you with the proper return address and instructions via email. Please do not ship items back without authorization.
You can reach our customer support team by emailing [email protected]. We aim to respond to all inquiries within 24–48 hours.
Please contact us immediately at [email protected]. If your order hasn’t shipped, we’ll update the address. Unfortunately, we cannot change the address once the order is in transit.
Orders can be changed or canceled if they have not yet been processed or shipped. Please contact us as soon as possible with your order number to request changes.
In some cases, yes. If an item is out of stock but available for pre-order, it will be clearly marked on the product page. For special inquiries, email us at [email protected].